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Category: Customer Experience

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High Tech + High Touch = Exponential Success!

October 26, 2010

According to TheFreeDictionary.com, the expression “Keep in touch” is quite complex.  We keep in touch, remain in touch, or stay in touch with someone. It means we are maintaining communication with that person, keeping up-to-date with someone’s life, their business, or with your office while you’re away.  Sometimes it is used when saying good-bye, where…
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The Golden Rule of Business: Invest in Your Customers and They’ll Invest in You

February 19, 2007

A successful business starts with a product or service that’s well suited to the needs and requirements of the market. Steve Ballmer, CEO of Microsoft Corp. said: “Unless we’re in touch with our customers, our model of the world can diverge from reality. There’s no substitute for innovation, of course, but innovation is no substitute…
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